• Business-to-business only. You warrant you act in the course of business and not as a consumer.
• Products are fuels and approved ancillary items. Services are only those we expressly agree in writing to provide.
• Refinery-linked price means a market-linked price derived from indices/wholesale quotes, adjusted for location, volume, duty/tax and logistics; it is not a guarantee of a specific refinery gate rate.
• These Terms prevail over your terms unless a FuelFlow authorised signatory agrees otherwise in writing.

• Quotes are invitations to treat and valid only for the period stated (or same business day if none).
• Prices are market-linked and may change up to acceptance and allocation by our suppliers/logistics.
• Unless stated otherwise, prices exclude VAT, duty, levies and statutory charges (added at the rate in force at the tax point).
• Extras may apply for timed windows, restricted access, waiting time, diversions, aborts, small drops, out-of-hours, or special compliance requests.
• If duty/tax rates or mandated specifications change between order and delivery, the invoiced price adjusts accordingly.

• Orders are subject to our acceptance, stock availability, route scheduling, site safety and credit approval.
• Minimum order volumes may apply and vary by region/product/logistics.
• We may require prepayment/security and may refuse, cancel or suspend supply for exceeded credit limits, unverifiable details, suspected fraud, unsafe sites or your breach.
• Changes/cancellations within 24 hours of the scheduled window may incur reasonable charges (haulage, restocking, lost time).

• Delivery dates/windows are estimates; time is not of the essence.
• Risk passes on delivery into your tank/agreed point. Title passes only when we receive full cleared payment for that delivery and all other overdue sums (retention of title).
• You must ensure safe access, correct tank identification and sufficient ullage. Waiting time, diversions and aborts may be chargeable. We may refuse/suspend if the site is unsafe/non-compliant.
• If you instruct delivery to third-party tanks/locations, you remain liable and warrant authority to deliver.

• Unless a separate signed contract says otherwise, you are solely responsible for tank installation/certification, hardstanding, electrical works, bunding, overfill/alarm systems, permits, operator training, routine maintenance and periodic inspection.
• Ensure competent supervision of deliveries and full site compliance with law, standards and manufacturer guidance.
• Any advice we give is general guidance only and does not shift your legal responsibilities as site operator.

• You are responsible for integrity and compliance of tanks, pipework and systems unless we supply/maintain equipment under a separate written agreement.
• Keep appropriate spill response equipment and a current spill plan on site. Notify us immediately of leaks, contamination, theft or incidents and cooperate with investigations.

• Product conforms to the applicable specification when it leaves our custody (e.g., EN 590/BS 2869/EN 14214 as applicable), subject to industry tolerances.
• We are not responsible for contamination/degradation/loss after delivery (e.g., tank water, microbial growth, commingling, poor housekeeping).
• Quantities are determined by calibrated tanker meters or dip; reasonable tolerances apply. If disputing quantity, note on delivery note and notify us in writing within 2 business days; quality disputes within 7 business days. Preserve samples where practicable and allow inspection. Absent timely evidence, delivery docs are conclusive.

• If purchasing rebated products (e.g., gas oil/red diesel), you warrant you are legally entitled to use/possess them and will comply with HMRC rules and any other applicable law.
• You are solely responsible for duty declarations, licensing, record-keeping and any penalties. We may request proof of entitlement and suspend supply pending verification.

• Unless agreed otherwise in writing, invoices are due on the date stated and payable in full without set-off or deduction.
• Late payment: interest accrues daily at the greater of (i) 4% per annum above Barclays Bank plc base rate or (ii) the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, plus statutory fixed recovery costs and our reasonable collection/legal fees.
• We may adjust/withdraw credit limits, require prepayment/security, suspend deliveries and/or exercise a lien until amounts due are paid in full.
• Chargebacks/fraud: if payment is reversed or disputed after delivery, you remain liable for the full amount, interest and recovery costs unless the transaction was unauthorised due to our fault proven by competent evidence.

• Nothing excludes liability for death/personal injury caused by negligence, fraud or other liability that cannot lawfully be excluded.
• Subject to the foregoing, we are not liable for loss of profit, revenue, business, contracts, goodwill, production downtime, or any indirect/consequential loss.
• Subject to the foregoing, our total aggregate liability arising from or in connection with each order is limited to the price paid or payable for that order.
• You indemnify us against claims, losses and costs arising from your breach, unsafe/non-compliant site conditions, contamination/incidents after delivery, mis-use of rebated fuels, or third-party claims related to your storage/handling.

• You must comply with all laws, permits and industry codes governing storage/handling of fuels and hazardous substances, and maintain appropriate insurance.
• Any sustainability initiatives we run (e.g., offsets/planting) are discretionary and do not alter risk allocation or your legal responsibilities.

• Rental equipment remains our property. You must insure it for full replacement value and follow usage instructions. Do not move/sublet/modify without written consent.
• “Free rental”/discounted rental (if offered) is conditional on minimum monthly volumes we specify; if not met, we may charge standard rental, recover costs, and/or remove equipment.
• On termination or breach, we may enter the site during business hours (or other safe agreed times) to repossess equipment and any residual product. You shall pay reasonable costs of uplift, cleaning and remediation.

• We process personal data as a controller in accordance with our Privacy Notice (see website). Operational communications (service updates, safety notices) form part of the service.
• Marketing communications are sent only with a lawful basis; you may unsubscribe at any time.

• We may suspend/terminate supply immediately if: payment is overdue; credit concerns arise; the site is unsafe/non-compliant; illegality/suspected fraud; or material breach (not remedied within 7 days if remediable). You remain liable for all sums due.
• On termination, accrued rights and remedies survive, including our right to recover equipment and costs.

Neither party is liable for failure or delay due to events beyond reasonable control (including shortages, strikes, extreme weather, acts of God, war, terrorism, epidemics, government action, regulatory changes impacting product availability/spec). Obligations are suspended while the event continues; each party will use reasonable endeavours to mitigate.

• Confidentiality: Each party keeps the other’s non-public information confidential except where required by law/regulator.
• Entire Agreement: these Terms with your order/our acceptance and any signed variations are the entire agreement; you have not relied on statements not set out here.
• Variation: only effective if in writing and signed by an authorised FuelFlow signatory.
• Assignment: you may not assign without our consent; we may assign to an affiliate/financing party.
• Severance & Waiver: invalid provisions are severed; a failure to enforce is not a waiver.
• Notices: formal notices must be in writing to the registered address or notified email; deemed received when sent (email, absent bounce), on delivery (hand/courier), or 2 UK business days after posting.
• E-sign / Evidence: your electronic acceptance (checkbox/click/email), IP, user-agent, timestamp and version are admissible as evidence.
• Law & Jurisdiction: England & Wales law governs; courts of England & Wales have exclusive jurisdiction.