For the purposes of these Terms and Conditions, the following definitions apply:

• 1.1 “FuelFlow”, “we”, “us”, “our” refers to FuelFlow Ltd, its subsidiaries, affiliates, employees, and authorised contractors.
• 1.2 “Customer”, “you”, “your” means any individual, partnership, company, or entity registering for, accessing, or using FuelFlow’s services, including its online portal.
• 1.3 “Services” refers to all products, services, and functionalities provided by FuelFlow, including but not limited to fuel supply, fuel ordering, tank purchase or rental agreements, delivery logistics, account management, analytics, invoices, communications, and documentation.
• 1.4 “Contract” refers to any binding agreement entered into between you and FuelFlow, including fuel supply contracts, tank rental or purchase agreements, and electronically signed documents generated through the FuelFlow platform.
• 1.5 “Delivery Location” means the physical premises where fuel is delivered, as specified in your account or agreed in writing.
• 1.6 “Equipment” means storage tanks, pumps, meters, gauges, sensors, hoses, and any other equipment supplied, rented, or installed by FuelFlow.
• 1.7 “Working Day” means Monday to Friday, excluding public holidays in England and Wales.
• 1.8 “Force Majeure Event” includes events beyond reasonable control such as extreme weather, strikes, supply shortages, pandemics, accidents, mechanical failure, port delays, transport disruptions, or government actions.
• 1.9 “Online Portal” means the FuelFlow customer portal at https://fuelflow.co.uk and subdomains enabling account management, document access, ordering, and communication.
• 1.10 “Price” or “Fuel Price” means the rate per litre payable for fuel on the date the Order is placed, unless otherwise stated in a fixed-rate agreement.

• 2.1 Binding nature: By registering, accessing, or using FuelFlow’s services, you agree to be legally bound by these Terms and Conditions, as well as any specific contractual documents signed digitally or in writing.
• 2.2 Priority of documents: If there is any conflict between (1) these Terms & Conditions, (2) a signed Contract (Buy/Rent agreement), and (3) a purchase order or delivery note, then the order of precedence is: Signed Contract → These Terms → Delivery Notes/Invoices.
• 2.3 Amendments: FuelFlow may update these Terms periodically to reflect legal, operational, or safety changes. Major changes will be communicated via the Online Portal or email.
• 2.4 Customer eligibility: You confirm that you are over 18, authorised to act on behalf of a business (if applicable), provide accurate information during registration, and will not use the service for any unlawful purpose.
• 2.5 No guarantee of uninterrupted supply: FuelFlow aims for reliable supply but does not guarantee continuous, uninterrupted, or immediate availability of fuel, services, equipment, or portal access.

• 3.1 Accurate information: You must ensure all information provided (business name, address, tank details, consumption volumes, contact details, and financial data) is accurate and kept up to date.
• 3.2 Safe access for delivery: You must ensure delivery vehicles can safely access the premises; tank and equipment areas are clear and accessible; hazardous obstructions are removed; and personnel are available to receive/supervise delivery where required. If FuelFlow cannot complete a delivery due to unsafe or inaccessible conditions, you may be charged a failed-delivery fee.
• 3.3 Ownership of delivery location: You confirm you either own the Delivery Location or have written permission from the owner/landlord to store fuel and tanks on the premises.
• 3.4 Compliance with law: You must comply with regulations relating to fuel storage, health and safety, environmental protection, licensing, and hazardous materials. FuelFlow accepts no liability for penalties arising from your failure to comply.
• 3.5 Proper use of equipment: Where FuelFlow provides/installs equipment you agree to use it only for its intended purpose, not tamper/modify/remove/relocate without written approval, and ensure it is not damaged through misuse or negligence. Damage caused by improper use will be chargeable to the Customer.
• 3.6 Reporting issues: Any leak, spill, defect, tampering, or suspected contamination must be reported immediately to FuelFlow. Failure to report promptly may invalidate certain protections under this Agreement.

• 4.1 Fuel specification: FuelFlow supplies fuel that meets or exceeds relevant UK/EU standards at the time of delivery.
• 4.2 Delivery window: FuelFlow aims to deliver within the estimated timeframe provided but does not guarantee a specific date/time except for pre-agreed bookings.
• 4.3 Delivery risk transfer: Risk in the fuel transfers to the Customer at the point the fuel passes the hose connection into your tank, regardless of whether you are present.
• 4.4 Delivery confirmation: FuelFlow may provide electronic confirmation via delivery notes, meter readings, photos, GPS/timestamp verification, and portal updates (valid proof of delivery).
• 4.5 Minimum order quantity: A minimum of 500 litres applies unless a different contractual agreement is in place.
• 4.6 Over/Under delivery: FuelFlow may adjust volume if your tank cannot safely hold the requested amount, environmental/safety concerns arise, or meter readings require correction.
• 4.7 Failed delivery: If delivery cannot be completed due to Customer fault (e.g., blocked access, unsafe site, locked gate), FuelFlow may charge a failed delivery surcharge.
• 4.8 Delivery to multiple tanks: If multiple tanks exist on-site, you must clearly indicate which tank should receive the fuel. FuelFlow accepts no liability for incorrect tank allocation unless caused by negligence.

• 5.1 Buy contracts: Where you purchase a tank outright, ownership transfers only upon full payment; you are responsible for ongoing maintenance, insurance, and compliance; FuelFlow is not liable for damage after delivery.
• 5.2 Rent contracts: Where you rent a tank, the tank remains the sole property of FuelFlow; you receive a non-transferable right to use it; removal/relocation/modification without written consent is prohibited; FuelFlow may inspect at reasonable times.
• 5.3 Installation: FuelFlow will install tanks professionally, ensure compliance with standards, and provide suitable documentation (where applicable). FuelFlow is not responsible for land preparation, concrete bases, groundworks, or electricity connections unless expressly included in your Contract.
• 5.4 Maintenance: For rented tanks, FuelFlow will maintain equipment unless damage is caused by Customer negligence/misuse. For purchased tanks, maintenance is solely the Customer’s responsibility.
• 5.5 Tampering: Unauthorised modification, meter bypassing, hose interference, or third-party access may result in immediate termination, full repair/replacement charges, and legal action where applicable.
• 5.6 Loss or theft: You are responsible for securing equipment. FuelFlow may charge full replacement value of lost or stolen rented tanks.
• 5.7 End-of-contract removal: For rented tanks, you must provide safe access for removal; FuelFlow may charge if the site is inaccessible; damage caused by site obstructions may be charged.

• 6.1 Dynamic pricing model: Unless explicitly stated otherwise in writing, prices are dynamic and based on wholesale market conditions, delivery location, volume ordered, operational factors, and supplier availability. FuelFlow is not responsible for market volatility or rapid price movements.
• 6.2 Binding price: The price becomes binding at the moment the order is submitted through the FuelFlow portal unless a pre-agreed fixed-price contract exists.
• 6.3 Surcharges: FuelFlow may apply additional fees including out-of-hours, remote-location, failed delivery (Customer fault), tank cleaning/inspection, urgent/same-day premium, and special vehicle/equipment requirements. Surcharges will be displayed prior to order confirmation where possible.
• 6.4 Quotes: Quotes (verbal/written/electronic) are valid for a maximum of 24 hours unless otherwise stated; not binding until converted into a confirmed order.
• 6.5 VAT & taxes: Fuel prices are exclusive of VAT unless stated otherwise. Applicable taxes will be added to invoices in accordance with UK law.
• 6.6 Incorrect pricing: FuelFlow may correct obvious pricing errors and will inform you before delivery. If you refuse the corrected price, FuelFlow may cancel without liability.

• 7.1 Placing orders: Orders must be placed via the FuelFlow online portal, an authorised representative, or a written instruction accepted by FuelFlow. Orders placed by anyone with access to your account will be treated as authorised.
• 7.2 Order confirmation: An order is accepted only after confirmation appears in the portal or FuelFlow issues written acknowledgement. FuelFlow may refuse/cancel without liability if delivery is unsafe, Customer is in arrears, fraud/misuse is suspected, or incorrect/misleading information is provided.
• 7.3 Cancellation by customer: Once scheduled, an order cannot be cancelled unless FuelFlow expressly agrees and you pay associated costs (e.g., driver dispatch, fuel routing charges).
• 7.4 Cancellation by FuelFlow: FuelFlow may cancel if supply becomes unavailable, extreme weather/unsafe conditions arise, you fail credit/risk checks, or you breach these Terms. FuelFlow is not liable for indirect losses resulting from cancellation.
• 7.5 Minimum order requirement: Generally a minimum of 500 litres applies unless otherwise agreed; special minimums may apply (remote locations, special-grade fuels, same-day deliveries).

• 8.1 Payment methods: FuelFlow accepts Direct Debit, bank transfer, debit/credit card, and approved credit accounts. Cash is not accepted for fuel supply transactions.
• 8.2 Payment due dates: Unless stated otherwise on your invoice: credit accounts are due within 14 days of invoice date; pre-payment customers must pay before delivery; card payments may be charged automatically upon order confirmation.
• 8.3 Late payments: FuelFlow may apply statutory interest at 8% above the Bank of England base rate, fixed late-payment charges under the Late Payment of Commercial Debts Act, additional administrative recovery charges, and suspension of service.
• 8.4 Returned or failed payments: If a payment fails or is reversed, FuelFlow may suspend services immediately, all outstanding invoices become due, and additional fees may apply. Repeated failed payments may result in account closure.
• 8.5 Credit checks & limits: FuelFlow may carry out credit checks, risk assessments, and ongoing monitoring, and may adjust/withdraw credit limits at any time.
• 8.6 Right of set-off: FuelFlow may set off sums owed by the Customer against sums payable to the Customer.
• 8.7 Disputed amounts: Disputes must be raised within 7 days of invoice issue; undisputed amounts must still be paid on time.

• 9.1 FuelFlow’s liability (limited): FuelFlow is not liable for losses resulting from delivery delays, loss of profit/revenue/business/opportunity, third-party actions, Customer negligence/misuse of equipment, contamination or loss caused by Customer storage conditions, environmental damage caused by Customer tanks/grounds, or Force Majeure events. Total liability shall not exceed the total value of the Customer’s last order, unless prohibited by law.
• 9.2 Customer liability: You are liable for damage to FuelFlow property (tanks, pumps, hoses, etc.), environmental contamination caused by Customer negligence, unsafe delivery sites, improper storage or unauthorised tank modifications, allowing untrained personnel to interact with equipment, and acts/omissions by your employees/contractors/visitors.
• 9.3 Indemnity: You agree to fully indemnify and hold harmless FuelFlow from claims, costs, damages, and losses arising from breach of these Terms, Customer equipment failure, fuel theft from Customer premises, misuse of rented/purchased equipment, and inaccurate/fraudulent onboarding information.
• 9.4 No consequential damages: FuelFlow is not liable for indirect or consequential losses including loss of income, loss of business continuity, reputational harm, and contract loss with third parties.
• 9.5 Insurance: You must maintain adequate insurance including public liability, environmental liability, property/theft cover, and business interruption where relevant.
• 9.6 Reporting obligations: Any damage or loss must be reported to FuelFlow within 24 hours, failing which you may forfeit the right to claim.

• 10.1 GDPR compliance: FuelFlow complies with UK GDPR and the Data Protection Act 2018. We process Customer data to provide services, maintain records, ensure billing accuracy, prevent fraud, and improve platform functionality.
• 10.2 Data shared with third parties: FuelFlow may share limited data with delivery partners, payment processors, credit agencies, and regulatory authorities (where required). We never sell Customer data to third-party marketers.
• 10.3 Customer responsibilities: Keep login details secure, notify FuelFlow immediately of suspected unauthorised access, and manage user permissions appropriately.
• 10.4 Communications: By using FuelFlow, you consent to operational messages, delivery confirmations, safety notifications, service updates, and regulatory information. Marketing emails can be opted out separately.
• 10.5 Online portal availability: FuelFlow aims to maintain access but does not guarantee zero downtime, immediate availability, or uninterrupted performance. Maintenance/security updates/outages may occur.
• 10.6 Data retention: FuelFlow may retain Customer data for legal requirements, accounting audits, fraud prevention, and contractual obligations, following UK industry standards.

• 11.1 Legal compliance: FuelFlow complies with applicable UK regulations relating to supply/delivery/handling/storage of fuel, including (but not limited to) the Control of Pollution (Oil Storage) Regulations, ADR Regulations, the Health & Safety at Work Act, OFGEM or applicable fuel supply regulations, and the Environmental Protection Act.
• 11.2 Customer compliance: You must ensure tanks/storage systems comply with UK standards, spill-control measures are present, delivery points are safe/accessibile/identified, site staff are competent and aware of safety procedures, and required approvals/permits have been obtained. FuelFlow may refuse delivery if conditions are unsafe or non-compliant.
• 11.3 Site access & preparation: Ensure access routes accommodate large tankers, surfaces are reinforced, hazards are removed/controlled, and delivery personnel are not exposed to risks. If delivery cannot be completed due to site conditions, a failed delivery fee may be charged.
• 11.4 Fuel quality & specification: FuelFlow warrants supplied fuel meets relevant UK fuel standards at the point of loading. FuelFlow is not responsible for contamination caused by Customer tanks, mixing with old/degraded fuel, or Customer equipment faults.
• 11.5 Safety advice: Any guidance provided does not replace professional engineering advice. The Customer remains fully responsible for safety management on their premises.

• 12.1 Equipment provided by FuelFlow: Where FuelFlow supplies tanks, telemetry units, pumps, hoses, or associated equipment (purchased, rented, or part of a service), such equipment remains the property of FuelFlow unless explicitly stated otherwise.
• 12.2 Rental equipment: For rented/FuelFlow-owned equipment: you must not modify/tamper/relocate without written consent; only authorised personnel may access/operate; you must secure equipment against theft/damage/misuse; FuelFlow may remotely monitor usage (telemetry/sensor data).
• 12.3 Customer-owned equipment: FuelFlow is not responsible for the condition/suitability/compliance of Customer-owned tanks/equipment or damages arising from faults in Customer-owned systems.
• 12.4 Maintenance & repairs: FuelFlow may carry out maintenance on FuelFlow-owned equipment. You must enable safe access, notify defects immediately, and prevent continued use of damaged equipment.
• 12.5 Loss or damage to FuelFlow equipment: You are responsible for theft/vandalism/loss while on your premises, damage caused by negligence/misuse, and environmental impact arising from damaged equipment. FuelFlow may invoice repair/replacement costs at full commercial value.

• 13.1 Delivery windows: Delivery times are estimates only; FuelFlow does not guarantee specific time slots unless agreed in writing.
• 13.2 Weather & access restrictions: FuelFlow may postpone/cancel deliveries if adverse weather creates unsafe conditions, access routes are obstructed, site surface cannot support tanker weight, flooding/snow/ice/visibility issues pose risks, or local authority restrictions are imposed. FuelFlow bears no liability for losses arising from delayed or rescheduled deliveries.
• 13.3 Waiting time: Reasonable waiting time is included in the delivery charge. Extended waiting caused by Customer delays may incur additional fees.
• 13.4 Tank capacity & overfill prevention: FuelFlow may reduce/halt delivery if the tank is smaller than stated, overfill risk is detected, gauges/alarms show incorrect information, or you provide inaccurate capacity details. Partial deliveries are charged based on actual litres delivered.
• 13.5 Delivery outside normal hours: Evening/weekend/bank holiday windows may incur surcharges.

• 14.1 Accurate information: Provide accurate/up-to-date company details/registration, delivery address, tank capacity/condition, contact details, VAT status, and access instructions. FuelFlow is not responsible for errors resulting from inaccurate Customer information.
• 14.2 Access & personnel: Ensure a responsible individual is available to receive delivery (unless unattended delivery authorised), staff follow driver safety instructions, and delivery points are unlocked and accessible.
• 14.3 Storage conditions: You are solely responsible for maintaining tanks, ensuring ventilation, preventing water ingress/contamination/sludge build-up, and securing fuel from theft. FuelFlow may decline delivery to unsafe tanks.
• 14.4 Misuse of FuelFlow services: You must not resell fuel without proper licensing; use the service for fraudulent/unlawful activities; attempt to bypass telemetry/monitoring; or make false claims about deliveries/fuel quality.
• 14.5 Reporting obligations: Report immediately spills, equipment faults, suspected contamination, delivery disputes, and changes to company structure (e.g., insolvency, acquisition).

• 15.1 Ownership: All FuelFlow IP (logos, branding, software, algorithms, portal design, written content, documentation) remains FuelFlow’s exclusive property.
• 15.2 Licence to use the platform: FuelFlow grants a limited, revocable licence to use the portal solely to order/manage fuel deliveries.
• 15.3 Prohibited actions: You must not copy/modify/reverse-engineer the system; use bots/scrapers/automated tools; interfere with security systems; or replicate FuelFlow branding/marketing/platform design.
• 15.4 Use of customer branding: FuelFlow may reference the Customer in case studies/marketing only with prior written consent.
• 15.5 Website & platform availability: FuelFlow does not guarantee continuous uptime, error-free performance, or compatibility with all devices; may update/modify the platform at any time.
• 15.6 Data & analytics: FuelFlow may use aggregated and anonymised data for performance optimisation, industry analytics, and service improvement; no personally identifiable information will be used without consent.

• 16.1 Definition: FuelFlow is not liable for failure/delay where caused by events beyond reasonable control, including extreme weather, natural disasters, fuel supply shortages, refinery shutdowns, strikes/lockouts/labour disputes, war/terrorism/civil unrest, pandemic restrictions, vehicle breakdowns beyond FuelFlow’s control, third-party supplier failure, government orders/regulatory changes, cyberattacks/system outages.
• 16.2 Notification: FuelFlow will use reasonable efforts to notify Customers of force majeure events impacting deliveries/service availability.
• 16.3 Suspension of obligations: FuelFlow’s obligations are suspended for the duration of the event. The Customer remains responsible for payment of fuel already delivered.
• 16.4 Customer remedies: If a force majeure event persists for more than 60 days, either party may terminate the affected contract without penalty; no compensation is payable.

• 17.1 Maximum liability cap: To the fullest extent permitted by law, FuelFlow’s total aggregate liability for any claim arising out of or in connection with supply of fuel, equipment, or services is limited to the total amount paid by the Customer to FuelFlow in the 3 months preceding the incident.
• 17.2 Excluded losses: FuelFlow is not liable for loss of profit/business opportunity/revenue/anticipated savings/contracts, operational downtime, reputational damage, wasted expenditure, third-party penalties, environmental cleanup costs caused by Customer negligence, claims arising from Customer-owned tank faults, contamination caused by Customer storage systems, or indirect/special/consequential loss.
• 17.3 No liability for customer systems: FuelFlow is not responsible for Customer fuel gauges, sensors, software integrations/readings, telematics/third-party monitoring tools, or data errors on Customer systems.
• 17.4 Telemetry data: Telemetry values are advisory only; FuelFlow does not guarantee telemetry accuracy.
• 17.5 Personal injury / death: Nothing limits liability for death or personal injury caused by FuelFlow’s negligence.
• 17.6 Customer indemnity: You agree to indemnify FuelFlow against claims/losses/damages arising from customer misrepresentation, non-compliant tanks/storage, spillages caused by customer negligence, unsafe access routes, and unauthorised equipment tampering.

• 18.1 Compliance: FuelFlow processes personal data in accordance with UK GDPR, the Data Protection Act 2018, and ICO guidelines.
• 18.2 Data collected: FuelFlow may collect/process customer names/contact details, addresses/delivery info, telemetry (tank levels/usage/alerts), IP addresses/device details/login metadata, payment/invoice records, compliance documentation, and signatures for contractual execution.
• 18.3 Purpose of processing: Data is used for fuel delivery, safety compliance, fraud detection, invoicing/account management, contract administration, and platform operation/analytics.
• 18.4 Data sharing: FuelFlow may share data with delivery partners, compliance auditors, payment processors, IT/software providers, and legal authorities where required. FuelFlow does not sell Customer data.
• 18.5 Data retention: Data is retained only as necessary for legal, regulatory, or operational purposes.
• 18.6 Customer rights: You may request access/correction/deletion (where legally permissible), object to certain processing, and request portability. Requests may be emailed to privacy@fuelflow.co.uk.
• 18.7 Security: FuelFlow uses reasonable technical/organisational measures but cannot guarantee absolute security against all cyber threats.

• 19.1 Termination rights: FuelFlow may terminate or suspend immediately if the Customer fails to pay on time, unsafe delivery conditions exist, tanks/equipment are non-compliant, fraud/misuse is suspected, the Customer becomes insolvent/enters administration, or the Customer breaches these Terms.
• 19.2 Customer termination: The Customer may terminate any contract/service by written notice, subject to settlement of outstanding invoices, return of FuelFlow-owned equipment, payment for repair/replacement costs, and minimum contractual terms (if applicable).
• 19.3 Effect of termination: On termination all outstanding payments become immediately due; FuelFlow may retrieve equipment; portal access may be revoked; partially delivered orders may be billed in full.
• 19.4 Suspension: FuelFlow may suspend deliveries where credit limits are exceeded, safety issues arise, telematics data shows tank faults, or access cannot be guaranteed.
• 19.5 Contract review & version control: FuelFlow may update these Terms periodically; the latest version is published on the portal; a Customer must accept the latest version before ordering fuel.

• 20.1 Governing law: These Terms are governed by and interpreted in accordance with the laws of England & Wales.
• 20.2 Jurisdiction: Any dispute shall be resolved exclusively in the courts of England & Wales.
• 20.3 Entire agreement: These Terms constitute the entire agreement between the parties and replace all prior verbal or written agreements.
• 20.4 Assignment: FuelFlow may assign/transfer its rights or obligations to another company. The Customer may not assign this Agreement without consent.
• 20.5 No waiver: A failure by FuelFlow to enforce any right does not waive that right.
• 20.6 Severability: If any clause is held invalid, the remainder remains enforceable.
• 20.7 Notices: Notices must be sent to registered addresses or via email to designated contacts.
• 20.8 Electronic signatures: FuelFlow accepts electronic signatures as legally binding. Contracts executed through the FuelFlow portal are enforceable under UK law.
• 20.9 Customer acknowledgement: By using FuelFlow’s services, the Customer confirms they have read/understood these Terms, are authorised to enter into legally binding contracts, and agree to comply with all obligations described herein.